Introduction
At GameDev France, we strive to ensure your complete satisfaction with our services and products. This Refund Policy outlines our guidelines regarding refunds for digital products, services, courses, consultations, and event tickets that you may purchase through our website.
Please read this policy carefully before making a purchase. By making a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
General Refund Policy
Our general refund policy varies depending on the type of product or service purchased:
Digital Products
For digital products (e-books, templates, asset packs, etc.):
- Eligible for refund within 14 days of purchase if the product is defective or doesn't function as described
- Not eligible for refund if you simply change your mind or no longer need the product
- Not eligible for refund once the digital product has been downloaded or accessed
Online Courses
For online courses and educational content:
- Eligible for full refund within 7 days of purchase if you haven't accessed more than 20% of the course content
- Eligible for partial refund (proportional to unused content) within 14 days if you're unsatisfied with the course quality
- Not eligible for refund after 14 days or if you've accessed more than 50% of the course content
Consultations and Coaching Services
For one-on-one consultations and coaching services:
- Eligible for full refund if cancelled at least 48 hours before the scheduled session
- Eligible for rescheduling (but not refund) if cancelled between 24-48 hours before the scheduled session
- Not eligible for refund if cancelled less than 24 hours before the scheduled session
- Eligible for partial refund if the consultant fails to deliver the agreed-upon services
Event Tickets
For tickets to workshops, conferences, and other events:
- Eligible for full refund if cancelled at least 14 days before the event
- Eligible for 50% refund if cancelled between 7-14 days before the event
- Not eligible for refund if cancelled less than 7 days before the event
- Eligible for full refund if the event is cancelled by GameDev France
- Ticket transfers to another person are allowed at no additional cost
Subscriptions
For subscription-based services:
- Monthly subscriptions can be cancelled at any time, but refunds are not provided for the current billing cycle
- Annual subscriptions are eligible for partial refund within the first 30 days, calculated based on the remaining unused period
- No refunds for annual subscriptions after the first 30 days
Conditions for Refunds
To be eligible for a refund, you must meet the following conditions:
- Your request must be made within the timeframes specified in this policy
- You must provide proof of purchase (order number, receipt, etc.)
- For digital products claimed to be defective, you must provide clear evidence of the defect or issue
- For services, you must explain how the service failed to meet the advertised specifications
- You must not have violated our Terms and Conditions in relation to the purchased product or service
Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at support@gamedevfrance.com with the subject line "Refund Request"
- Include the following information in your email:
- Your full name and email address used for the purchase
- Order number or transaction ID
- Date of purchase
- Name of the product or service for which you're requesting a refund
- Detailed reason for the refund request
- Any relevant supporting documentation or evidence
- Our team will review your request and respond within 3 business days
- If your refund is approved, we will process the refund within 7 business days
Refund Processing Time
Once approved, refunds are processed as follows:
- Credit card payments: 5-10 business days to appear on your statement, depending on your card issuer
- PayPal payments: 3-5 business days
- Bank transfers: 5-7 business days
Please note that processing times may vary depending on your financial institution and location.
Exceptions to the Refund Policy
The following situations are not eligible for refunds under any circumstances:
- Purchases made using promotional codes or discount vouchers greater than 50% off
- Items listed as "non-refundable" at the time of purchase
- Claims made after the specified refund period has expired
- Products or services that have been misused or used in violation of our Terms and Conditions
- Requests without valid proof of purchase
- Services that have been fully delivered as described
- Technical issues resulting from your hardware, software, or internet connection
Special Circumstances
Force Majeure
In cases of force majeure events (such as natural disasters, pandemics, or other events beyond our reasonable control) that affect our ability to deliver services:
- For events: We will offer rescheduling or credit toward future events as the primary solution
- For time-sensitive services: We will work with you to reschedule or provide an alternative solution
- Cash refunds may be considered on a case-by-case basis if rescheduling isn't feasible
Technical Issues
If you experience technical issues that prevent you from accessing or using our products or services:
- We will first attempt to resolve the technical issue through our support team
- If the issue cannot be resolved within a reasonable timeframe, you may be eligible for a refund
- You must cooperate with our support team's troubleshooting efforts to qualify for such a refund
Health and Hardship
In cases of serious illness or significant personal hardship:
- We may consider exceptions to our standard refund policy
- Documentation or evidence may be required
- Each case will be reviewed individually by our management team
Method of Refund
Refunds will be issued using the same payment method used for the original purchase:
- Credit/debit card purchases will be refunded to the same card
- PayPal payments will be refunded to the same PayPal account
- Bank transfers will be refunded to the originating bank account
If the original payment method is no longer available or valid, we will work with you to find an alternative refund method.
Exchanges and Store Credit
In some cases where a refund is not available under this policy, we may offer:
- Exchanges: Switching one product or service for another of equal value
- Store Credit: Credit toward future purchases on our website
Store credit is typically valid for 12 months from the date of issue and can be used for any product or service on our website.
Consumer Rights
This Refund Policy does not affect your statutory rights as a consumer. Depending on your location, you may have certain rights under local consumer protection laws that cannot be limited by this policy.
For European Union customers, this policy complies with the EU Consumer Rights Directive, which provides a 14-day cooling-off period for certain types of purchases.
For UK customers, this policy complies with the Consumer Rights Act 2015, which provides certain rights regarding digital content, goods, and services.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes.
The policy that applies to your purchase is the policy that was in place at the time of your purchase. Previous versions of this policy are available upon request.
Contact Information
If you have any questions about this Refund Policy or would like to request a refund, please contact us at:
Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM (CET).
